Dear CFO by Phoenix Strategy Group

For field service

Which jobs pay, and how fast.

For commercial service companies running maintenance contracts and dispatch. Dear CFO connects ServiceTitan or Jobber to your accounting and CRM, so revenue per job, technician and business unit sit next to what that work costs.

Works with

  • ServiceTitan logo
  • Jobber logo
  • QuickBooks Online logo
  • Xero logo
  • HubSpot logo
  • Salesforce logo
  • Google Business Profile logo

Days to payment

34 days

−5 days

Business unit margin

41%

+2 pts

Illustrative figures

The problem

Great at running jobs, blind on the numbers

The field software knows every job and invoice. The books know every cost. Neither knows which work is actually profitable, or how long you wait to get paid, until someone builds it by hand.

  • Jobs and dispatch in the field software
  • Contracts and pipeline in the CRM
  • Costs in the books
  • ServiceTitan logoServiceTitan
  • Jobber logoJobber
  • QuickBooks Online logoQuickBooks Online
  • Xero logoXero
  • HubSpot logoHubSpot
Dear CFO

How it works

Everything flows into one live set of numbers.

Each system syncs on its own schedule into one managed warehouse. Statements, metrics and answers all read from it, so they always agree.

ServiceTitan
Jobber
QuickBooks Online
Xero
HubSpot
Salesforce

Live statements

P&L and balance sheet, current

Your metrics

Defined once, kept current

Answers

Ask in plain English

Numbers you can track

The numbers field service run on.

Illustrative figures

Business unit margin

Each unit’s revenue next to its costs from your accounting.

Best unit: 46%

What is gross margin? →

Revenue per job

Invoices joined to jobs, by job type and business unit.

$1,240

average commercial job

Technician productivity

Revenue per technician beside labour cost.

79% billable

Estimate close rate

Estimates or quotes that became jobs.

58% closed

Days to payment

From invoice to payment, tracked weekly.

34 days

What is DSO? →

Contract pipeline

Maintenance contracts in HubSpot or Salesforce beside booked revenue.

2.4×

pipeline to quarterly target

Questions

Dear CFO for field service

Do you support ServiceTitan and Jobber?

Both. ServiceTitan connects with credentials from your admin; Jobber connects by signing in as an account admin.

Can I see margin by business unit?

Yes. ServiceTitan business units and jobs sit next to your accounting, so each unit’s revenue can be set against its costs.

Will it change anything in our field software?

No. Dear CFO only reads.

Other industries

All industries

See it against your own numbers.

Create a login and connect your systems in minutes, or book a call and we will walk through it with your business in mind.