Dear CFO by Phoenix Strategy Group

Profitability

Contribution margin

Contribution margin is what each sale leaves over after every cost that rises with that sale, available to cover fixed costs and profit.

Formula

Contribution margin = (Revenue − Variable costs) ÷ Revenue

Worked example

Order revenue$100
Cost of goods$40
Payment fees$3
Shipping$8
Ad spend per order$19

($100 − $70) ÷ $100 = 30%

Why it matters

Gross margin can look healthy while every order loses money once fees, shipping and ads are counted. Contribution margin tells you whether growth makes money or spends it.

Common mistakes

Where it misleads

Leaving out payment fees, discounts or refunds, which are variable and often large.

Using platform-reported ad conversions instead of real revenue to allocate ad spend.

Including fixed costs like salaries, which belong below contribution margin.

Stop calculating it by hand.

Dear CFO keeps your statements, forecasts and metrics current from the systems you already run.