Dear CFO by Phoenix Strategy Group

Industry

Occupancy rate

Occupancy rate is the share of a property’s available units, or square feet, that are leased and occupied at a point in time.

Formula

Occupancy rate = Occupied units ÷ Total available units

Worked example

Units in the property200
Occupied units at month end188

188 ÷ 200 = 94% occupied (6% vacant)

Why it matters

Rental income depends on occupied units, while most operating costs do not fall when a unit is empty. A few points of occupancy can be the difference between a property that covers its costs and one that does not.

Common mistakes

Where it misleads

Treating physical occupancy as income: a unit with a tenant who is not paying, or on a free-rent concession, is occupied but earns nothing.

Excluding units that are down for renovation without saying so, which makes occupancy look higher.

Averaging occupancy across properties of different sizes instead of dividing total occupied units by total units.

Stop calculating it by hand.

Dear CFO keeps your statements, forecasts and metrics current from the systems you already run.